Return Policy
Here at Fashion Warehouse Online customer satisfaction means everything to us.
We believe that happy customers are repeat customers, and that is why we want you to be happy with any item you purchase from us.
This is why our returns policy is very simple, if you receive any item from us and you are not happy with the item for any reason, return the item to us, and we will exchange it for any other item of the same value. If there is no exchange item suitable to you, then the full purchase price including shipping will be refunded to you. (Excludes return postage cost.)
info@fashionwarehouseonline.com.au
Always contact us first before returning any item; we need to know that items are being returned. Failure to do this may result in extended processing delays to organise your replacement item or refund.
Clearly label your returned item - include invoice and contact details.
Items returned must be in saleable condition / new with tags.
Please ensure that all stock received in a protective plastic sleeves are returned in the same plastic sleeve.
Note: Many of our items we sell are unique to us, and because of this sometimes items may be out of stock. If this is the case we will firstly offer you a replacement item of your choice to the same value. If there is no item suitable to you, then the full purchase price including shipping will be refunded to you. (Excludes return postage cost.) At Fashion Warehouse Online we have a policy that the customer will never be worse off. You can buy with complete confidence when you shop with Fashion Warehouse Online. (For security, your credit card details will be deleted once the order has been completed.)
Special note: Colours shown in catalogues and on our website are only indicative, small variations may occur due to screen resolution and lighting.
All sizing information is taken from manufactures specifications (If the item has been worn / used and you are unhappy with item for any reason please contact us and we will see what we can do to help you.) We want you to become a long term customer of Fashion Warehouse Online.